Sales Policy

Welcome to NewHot.xyz – Your Trusted Source for Scalp Massage Tools

At NewHot.xyz, we are committed to providing high-quality scalp massage tools designed to promote hair growth and improve overall scalp health. To ensure a smooth shopping experience, we have outlined our sales policy below. Please read carefully before making a purchase.

1. Ordering Process

  • Orders can be placed directly through our website, www.newhot.xyz.
  • Customers must provide accurate shipping and billing information to avoid delays.
  • Upon successful payment, you will receive an order confirmation email.

2. Payment Methods

  • We accept major credit cards (Visa, MasterCard, American Express, Discover).
  • PayPal and other secure payment gateways are also available.
  • All payments are processed securely, and customer financial information is never stored.

3. Shipping & Delivery

  • We offer worldwide shipping with reliable carriers.
  • Standard processing time for orders is 1-3 business days.
  • Delivery time varies based on location:
    • Domestic (USA): 3-7 business days
    • International: 7-15 business days
  • Tracking information will be provided once the order is shipped.

4. Return & Refund Policy

  • We offer a 30-day money-back guarantee for unused and unopened products.
  • If you receive a defective or damaged item, contact us within 7 days of delivery for a replacement or refund.
  • Customers are responsible for return shipping costs unless the product is faulty.
  • To initiate a return, please email info@newhot.xyz with your order details.

5. Cancellations & Modifications

  • Orders can only be canceled or modified within 12 hours of placement.
  • Once the order is processed, cancellations are not possible.
  • To request a modification, contact our support team at info@newhot.xyz.

6. Warranty & Product Quality Assurance

  • Our scalp massage tools are crafted with premium materials for durability and effectiveness.
  • We offer a 1-year limited warranty against manufacturing defects.
  • Warranty claims must be submitted with proof of purchase.

7. Customer Support

For any questions regarding your order, product inquiries, or assistance, please contact us:

Phone Number: (856) 235-2986
Address: 856 Lippincott Ave, Moorestown, NJ
Email: info@newhot.xyz

Our support team is available Monday – Friday, 9 AM – 6 PM (EST).

8. Privacy & Security

  • We value your privacy and ensure that your personal data is protected.
  • All transactions are encrypted for maximum security.
  • We do not share customer information with third parties.

9. Changes to Sales Policy

  • NewHot.xyz reserves the right to update this Sales Policy at any time.
  • Changes will be posted on our website, and customers are encouraged to review policies periodically.

Thank you for choosing NewHot.xyz. We appreciate your trust and look forward to serving you with the best scalp massage tools on the market!